One shared inbox for WhatsApp, Messenger, Instagram, Telegram & Email
Consolidate all your company WhatsApp Business numbers, Messenger accounts, Instagram DMs, Telegram, and business email into one central platform where your team collaborates seamlessly, powered by built-in CRM and AI.
Meta Tech Provider · Direct Meta Cloud API · Multi-Language
Everything in one place
Everything your team needs to manage conversations professionally
From a single number to dozens across branches — conversations, customer records, and team performance, organized and under control.
Unified support for Messenger, Instagram DMs, Telegram & Business Email
Omnichannel Unified Inbox Unify WhatsApp Business, Messenger, Instagram DMs, Telegram, SMS, and email into a single organized inbox without app switching.Seamless History & Contact Migration Connect your existing number with zero downtime while keeping all contacts and chat history intact.Smart Routing & Collision Prevention Real-time presence badges stop duplicate customer replies, with easy chat routing and team assignment.Fallback Channels (SMS & Email) If WhatsApp is unavailable, follow up by email — or by SMS through your own SMS provider account — from the same conversation thread.Built-In CRM & 360° Case Tracking Manage complaints, sales follow-ups, and client records in dedicated workflows right beside the chat.Internal Notes & Private Mentions Write private team notes invisible to the customer for smooth handoffs and internal collaboration.Granular Access & Branch Governance Control per-agent permissions for reading or sending, manage active device sessions, and isolate branches.Instant Deep Search Engine Find any message, internal note, or file in milliseconds, even with typos or across massive archives.Instant Two-Way Translation Read their messages in your language and send yours in theirs, translated the moment you hit send — no extra tools.Secure Single-Chat Access Links Generate token-protected links to share specific chats with external reps or partners without full system access.Live Business & ERP Data Integration Pull customer invoices, account balances, and order tracking from your accounting system right inside the chat.Voice Transcription & AI Tools Transcribe voice notes to text, translate messages instantly, and read the amount and reference on receipts customers send.
Available today across desktop, tablet, and mobile apps with full real-time synchronization.
Team Space
Your team's conversations don't leave when your people do
Keep all internal communication inside the platform — not scattered across personal devices. When someone moves on, the decisions and the context stay behind.
Private Messages
1-on-1 internal chats, strictly between colleagues.
Team Room
A shared, company-wide channel for collective updates.
Context Preserved
New hires instantly access past conversations and decisions.
How it works
Live in minutes, powered by Meta Cloud API
Connect your WhatsApp Business account seamlessly via official Meta Embedded Signup — zero number migration and zero downtime.
1
Instant connection in minutes
Link your existing business number in a few clicks through Meta Embedded Signup. Your number continues working without any interruption.
2
Bring your team & set permissions
Add your agents, organize numbers by department or branch, and configure access levels tailored to your workflow.
3
Centralized replies & collaboration
Your team handles customer chats collaboratively from desktop or mobile with instant real-time sync.
Built on the official Meta Cloud API
SMART SOUQ, the company that builds SyBox, is a Meta Tech Provider. Your number connects through Meta's official Embedded Signup and stays in your own WhatsApp Business account — no unofficial bridges, and nothing that works around Meta's rules.
Direct official connectionConnect your WhatsApp numbers directly through Meta's Cloud API infrastructure with maximum stability, speed, and zero downtime.
The 24-hour window, handled automaticallySyBox manages the 24-hour customer service window automatically, switching to approved templates to keep conversations flowing smoothly.
Number quality safeguardSyBox follows the quality rating Meta gives each connected number. If Meta flags a number, SyBox automatically holds template messages from it until the rating recovers, while one-to-one replies to customers keep working.
Make it yours
Pick the look your team prefers
Light or dark, and a brand color tailored to your company identity — applied across the entire workspace.
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